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Privacy Policy
Last updated: January 2025
Biashara Boost Loans ("we", "us", "our") respects your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website and services.
1. Information We Collect
- Personal details: Name, phone number, email address, and loan details you submit through the application form.
- Verification data: National ID number (when required for loan processing).
- Technical data: IP address, browser type, device information, and pages visited.
2. How We Use Your Information
- To respond to your loan application and contact you.
- To assess your eligibility and process your request.
- To provide customer support and account notifications.
- To improve our website and services.
- To comply with legal and regulatory requirements.
3. Sharing Your Information
We do not sell your personal data. We may share it with:
- Payment providers (e.g., M-Pesa) to process transactions.
- Regulators or legal authorities if required by law.
- Service providers who help us operate the website.
4. Data Security
We use reasonable technical and organizational measures to protect your information. However, no online transmission is completely secure. We recommend you do not send passwords, PINs, or other highly sensitive information through website forms.
5. Cookies & Analytics
We may use cookies and analytics tools to understand how visitors use our site. You can disable cookies in your browser settings.
6. Your Rights
Under the Kenya Data Protection Act, 2019, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Object to certain processing activities.
- Lodge a complaint with the Office of the Data Protection Commissioner.
7. Data Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, and resolve disputes.
8. Children's Privacy
Our services are not intended for persons under 18 years of age. We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this policy from time to time. Continued use of the site means you accept the updated version.
10. Contact Us
If you have questions about this policy or your data: